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Author Topic: When your 360 goes belly up...  (Read 87445 times)

Geese

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When your 360 goes belly up...
« on: August 01, 2006, 10:10:01 AM »

Looks like Wendy's 360 is suffering from a terminal disease. It locks up on a fairly regular basis. I've moved it to different outlets, as I originally felt it was power related. I've also tried it with a different hard drive as well as no hard drive. The system still locks up fairly regularly, although I can't specifically recreate it. It's locked up playing games, demos, music and even during boot. Sometimes I get the 3 red rings of death and sometimes nothing.

Her system unfortunately came from somewhere that didn't offer any protection plan (and the Best Buy plan I have for mine is tied to the serial number). Anyways, just wanted to know if anyone has already had to call MS support to get their 360 replaced/repaired? Anything specific I should know before calling?

EDIT - I'm now trying the power supply from the other 360 and so far, so good. Although I'm not holding my breath. Anyways...let's assume good news that its just the supply. Anyone know how to get another one? I'm pretty sure they don't sell them separately at Best Buy.

I'm hijacking Geese's first message to post the TehBias List of Dead 360's.

Updated:

adamsappel x 2
Beer Monkey x 3
Bellatrix x 2
Bryan x 2
ChromaTick x 4
deceptikonXXX
Failsafe x 4
fetterdave x 2
FLYING SE7EN
footsteps
geese
Giotto
Glockdeuceduece
howiedo1n x 4
iPieter
JTello x 3
mathewh
MrNemo
mrpig13 x 2
Oaktree 76
Phantom
RuFfNeCk
scobeto x 3
sean80 x 3
Sparkz
vortech
Xx Jester 76 xX x 2


:'(
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Xx Jester 76 xX

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Re: When your 360 goes belly up...
« Reply #1 on: August 01, 2006, 10:41:52 AM »

I had to replace mine through the Microsoft warranty program and it was painless and easy.  I called up and told them what was happening and that I needed to swap 'em out.

My coffin (box) came the next day and I was able to have UPS pick it up at my house at about 8:30 that same night.  My 360 was gone for about 4 or 5 days.  When I got it back it was a new one with a new serial # and my warranty was automatically switched to the new 360.

In my case it was a disk drive problem and they did not ask me to send my hard drive in.  Even if they do, I would NOT send my hard drive in.  Most people don't and some people (not me) are lucky enough to have them send one back with your new system.  But mainly you don't want to lose all of your info and game saves.

Hope this helps.... good luck    :)
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tormentx

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Re: When your 360 goes belly up...
« Reply #2 on: August 01, 2006, 12:04:34 PM »

LISTEN TO THIS ADVICE !!!!!!!!!!!!!!!!!!!!!!
 If you ever have to replace your Xbox 360 and pay for it yourself BUY it at SAMS CLUB (walmart inc) . Why you may ask becuase if u keep ur sales slip they will let u return it any time for a new one . just say its broke and u get a new . no need for extended warrenties here just buy it , it breaks u get a new one . How do i know this? well im a manager there and Sams will take ANYTHING back at any time. so keep that in mind if u purchase another 360 or hell anything for that matter . i dont know how that company makes money but i know i keep getting checks so that all i care about ...lol
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Geese

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Re: When your 360 goes belly up...
« Reply #3 on: August 01, 2006, 12:15:37 PM »

The power brick swap didn't work either. Hopefully I'll be able to use my Best Buy protection plan (I actually can't remember which system is the BB one). Hopefully I'll be able to do that. If not, it's going to cost me $129 from MS to repair.

UPDATE - looks like BB is going to take it back. But the thing that sucks through them is that they'll send me a shipping box, and then they'll send me a gift card for the original price.  That way sucks, because I have to lose my hard drive. I guess that's not a huge deal...more of an inconvenience.
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Geese

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Re: When your 360 goes belly up...
« Reply #4 on: August 01, 2006, 03:04:52 PM »

Does anyone know of any way, other than buying a memory card, to get save games off a 360 hard drive?
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RuFfNeCk

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Re: When your 360 goes belly up...
« Reply #5 on: August 01, 2006, 03:08:57 PM »

Does anyone know of any way, other than buying a memory card, to get save games off a 360 hard drive?
Try this maybe?

http://www.ebgames.com/product.asp?product%5Fid=802467
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Geese

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Re: When your 360 goes belly up...
« Reply #6 on: August 11, 2006, 08:15:45 AM »

Ok, I was getting ready to finally send Wendy's 360 back to Best Buy when I decided I wanted to wipe her LIVE account from the hard drive. When I started to, I noticed a message that said "Do you want to remove the profile only, or also remove all save games and ACHIEVEMENTS"

Can anyone comment on this? Are achievements actually saved as items on your hard drive? If I clear this off, and then recover her gamertag on a new harddrive, will it reset to "0" points?
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Geese

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Re: When your 360 goes belly up...
« Reply #7 on: August 11, 2006, 10:04:22 AM »

Ok, answered my own question. I recovered Wendy's account on my 360, and it came with all the achievements.

However, one message was troubling, yet confirmed what I seemed to notice back when we got our 360s. When recovering it said (paraphrased) "Be careful, only recover your gamertag if it is corrupt or missing. Recovering a gamertag will render useless this gamertag and its saves on all other consoles."

Essentially confirming that unlike on vanilla Xbox, you simply cannot freely take your LIVE account to any system you want. I originally wanted to have both our accounts on both systems, but every time I logged in on one, it made the other one 'corrupt'.  Kind of a crappy system, in my opinion.
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Sherbz

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Re: When your 360 goes belly up...
« Reply #8 on: August 11, 2006, 04:07:41 PM »

Ok, answered my own question. I recovered Wendy's account on my 360, and it came with all the achievements.

However, one message was troubling, yet confirmed what I seemed to notice back when we got our 360s. When recovering it said (paraphrased) "Be careful, only recover your gamertag if it is corrupt or missing. Recovering a gamertag will render useless this gamertag and its saves on all other consoles."

Essentially confirming that unlike on vanilla Xbox, you simply cannot freely take your LIVE account to any system you want. I originally wanted to have both our accounts on both systems, but every time I logged in on one, it made the other one 'corrupt'.  Kind of a crappy system, in my opinion.

It's the same when you use the memory card: you can only move the profile, not just copy it over, so they can only ever exist in one place.
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adamsappel

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Re: When your 360 goes belly up...
« Reply #9 on: August 14, 2006, 10:49:04 PM »

My 360 is dying, if not dead, also. Locks up at the dash, when playing DVDs, screen will sometimes freeze and look very pixelated accompanied by a horrific screeching sound, 3 rings of death (NW, SW and SE) etc. I am not happy.
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mrpig

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Re: When your 360 goes belly up...
« Reply #10 on: August 15, 2006, 03:03:52 PM »

That sucks Allen.  Hopefully customer support will be good to you.
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Bryan

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Re: When your 360 goes belly up...
« Reply #11 on: August 15, 2006, 03:18:53 PM »

I have seen reports of the Dead Rising demo causing the 360 to overheat and lock up.  Anyone else heard that?
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sean80

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Re: When your 360 goes belly up...
« Reply #12 on: August 15, 2006, 03:19:22 PM »

Hopefully you don't have to go without for long.  Did you get an extended warranty?  

I have seen reports of the Dead Rising demo causing the 360 to overheat and lock up.  Anyone else heard that?

If that were true, mine would have melted by now.  :)
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RuFfNeCk

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Re: When your 360 goes belly up...
« Reply #13 on: August 15, 2006, 03:22:34 PM »

I have seen reports of the Dead Rising demo causing the 360 to overheat and lock up.  Anyone else heard that?
These reports have been around since the first games for the 360 came out - GRAW, Oblivion now Dead Rising.
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adamsappel

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Re: When your 360 goes belly up...
« Reply #14 on: August 15, 2006, 03:40:36 PM »

That sucks Allen.  Hopefully customer support will be good to you.

They weren't. Parroted the company line about having to pay $129 to repair it out-of-warranty. I said, "It is unacceptable that you're asking me to pay $530 for a working console in its first nine months. For that money, I might as well buy the PS3." After some discussion, offered me 25% off. Claimed not to know that some people were only paying shipping charges for their o.o.w. repairs. This must have been a much easier job before the Internet. I know if I screamed obscenities and ranted at them, they'd relent sooner, but because I'm polite about it, it's easier to put me off.

I deleted the Dead Rising demo, though I don't really see how its mere existence on my HDD can affect it. Still, it's working fine at the moment, so I guess I'll let it slide for now.

It might be coincidental, but there does seem to be an increase in 360 bricking (or at least reports of bricking) after some downloadable demos come out. It's easy to be in the it-hasn't-happened-to-me-yet-so-the-problem-doesn't-exist camp.
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