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Author Topic: When your 360 goes belly up...  (Read 87495 times)

Geese

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Re: When your 360 goes belly up...
« Reply #15 on: August 15, 2006, 03:59:55 PM »

Wendy's 360 died (reason for this thread) without ever having downloaded, much less played the Dead Rising demo. It started having issues before the demo was even out.

I got the same $129 line from them as well. Luckily for me I found my BB replacement plan.
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sean80

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Re: When your 360 goes belly up...
« Reply #16 on: August 15, 2006, 04:13:09 PM »

How could a demo or a game cause the 360 to die or at least contribute to its death?  I guess it just makes the processor work too hard?  Where were you guys keeping the 360s when they overheated?
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adamsappel

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Re: When your 360 goes belly up...
« Reply #17 on: August 15, 2006, 04:41:04 PM »

My 360 is on an open shelf in an entertainment unit. It sits on my Xbox, and has plenty of air circulation on top, rear and sides. The power brick is on a different shelf. I don't think the unit gets that warm. I was even upbraided by the CSR for having it plugged into a surge protector. If the 360 is unable to coexist peacefully in an entertainment center, then it was poorly-designed, rather than rush-manufactured.

I don't know how, or even if the demos contribute to bricking, just that there seems to be an increase in internet chatter about it afterwards.
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Geese

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Re: When your 360 goes belly up...
« Reply #18 on: August 16, 2006, 08:08:56 AM »

This may be common knowledge, but I suddenly got worried that I might have to re-download (repay) for all the XBLA games that Wendy had purchased. Luckily, this isn't the case. For example, she owns Bejeweled 2, but I don't. So I logged in with her Gamertag on my 360, and it allowed me to download Bejeweled 2 without paying for it.

I started thinking about this when I heard Holdem was going to be free for 48hrs. Now I know I can download it twice, once for her and once for me (on the same system), and then we'll both 'own' it free within the 48hr window. This is because I don't anticipate getting my refund for her 360 until a few weeks from now.
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adamsappel

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Re: When your 360 goes belly up...
« Reply #19 on: August 20, 2006, 09:54:37 PM »

Unfortunately, I ended up having to pay $96.75 for the repair (25% of $129). They are sending me PGR3 for my troubles. Um, yay? I strongly urge anyone who bought from a retailer without a liberal return policy to buy at least the $30 one-year service plan. If you've ever seen the Red Ring, I think it's just a matter of time. There were various levels of discounts according to when your warranty expired and when the repair notice was placed, but they will no longer sell an extended service contract to out-of-warranty systems.
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Beer Monkey

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Re: When your 360 goes belly up...
« Reply #20 on: August 20, 2006, 10:49:51 PM »

they will no longer sell an extended service contract to out-of-warranty systems.

Well, I'm screwed then.  Guess I better keep my fingers crossed.  Historically I've only bought extended warranties on fragile items like PDAs, but I guess it's time to put game consoles in the same category.  Whenever I finally get around to getting a PS3, it's Costco time.

EDIT:  Here's a thread on potential remedies.  If mine dies, I'll certainly muck around with it.  What are they going to do, say I invalidated the warranty?   8)
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RuFfNeCk

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Re: When your 360 goes belly up...
« Reply #21 on: August 20, 2006, 10:57:17 PM »

The first thing I did when I got my 360 on launch day was send in the card for the extended warranty.  50$ for two extra years of service?  Yeah, that's a no-brainer for me.  If I had remembered that BB had an extended warranty, I probably would have done that instead.

But of course, I haven't had any issues with my 360.  No red lights, no DREs, just the occasional lock up in GRAW.
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Beer Monkey

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Re: When your 360 goes belly up...
« Reply #22 on: August 20, 2006, 11:01:13 PM »

The first thing I did when I got my 360 on launch day was send in the card for the extended warranty.  50$ for two extra years of service?  Yeah, that's a no-brainer for me. 

If I bought an extended warranty on every piece of electronics I've got around here, I'd have spent an extra $3,000 or $4,000, and I certainly wouldn't have saved that in repairs.  I'm the fool, I assume that game consoles are as reliable as regular CE devices.  I guess the game hardware business is too competitive (low-margin to negative-margin) to provide for quality.  I should have know better, I had friends ten years ago that had to keep their Playstations upside down in order to keep them from stuttering, but since mine worked great I poo-poo'd any notion that these things were getting unreliable.  I guess it's telling that only Nintendo continues to offer the traditional 1-year warranty.

EDIT:  More info on the meaning of error codes
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adamsappel

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Re: When your 360 goes belly up...
« Reply #23 on: August 20, 2006, 11:39:34 PM »

What are they going to do, say I invalidated the warranty?   8)

I think they won't even repair a system that has had the seal broken.

I've always viewed extended warranties as insurance against my own incompetence, not the product. If I thought it was something I would habitually drop or it had an inherent fragility, maybe I'd get the e.w. More likely, I'd just baby the item. It's hard enough justifying the original cost of all these electronics I compulsively buy, much less insuring them against their own frangibility. I'm not surprised when the $29 DVD player from Wal-Mart craps out on me, but $400 should buy some guarantee of performance, certainly more than 90 days.
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sean80

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Re: When your 360 goes belly up...
« Reply #24 on: August 20, 2006, 11:46:32 PM »

I always used to buy the extended warranties for everything I bought.  The 360 is the first time I was happy to have done it.  It cost me $90.00 for three years of protection from the store where I bought it.  I've had two headsets and one controller replaced already so it's already paid for itself.  I can understand why people usually shy away from though, but when something does go wrong you always wish you had one.  Damned if you do, damned if you don't.  Let's not forget Jeff's t.v. situation. 
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adamsappel

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Re: When your 360 goes belly up...
« Reply #25 on: August 20, 2006, 11:47:03 PM »

I have the 0102 unknown error.

Like I said, extended warranties are to cover for my own incompetence. My Mitsubishi tv which cost $3000 (I could barely afford that, much less the extra $600 it cost for an e.w.) went bad from a soldering problem that Mitsubishi denied even existed, which sounds like the same problem that the 360 suffers from. imo, these are inherent defects in the product and should be covered simply by the fact that they sold an item that was destined to break. Yeah, tough on the manufacturer, but I'm certainly never going to buy another Mitsubishi product.
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adamsappel

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Re: When your 360 goes belly up...
« Reply #26 on: September 21, 2006, 01:14:29 AM »

Well, this is interesting, if true. Microsoft is supposedly announcing today that if your 360 was manufactured before 2006, you will automatically be given a free 1 year warrantee, and if you paid for a previous repair on a 2005 system, you will recieve a refund.
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scobeto

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Re: When your 360 goes belly up...
« Reply #27 on: September 21, 2006, 05:40:53 AM »

 :o I got a Red Ring earlier this week, I can't even remember what I was doing at the time. I think I shut it on and off real quick. I felt the box and it didn't feel really hot or anything. The only game I have really ever noticed locking up was Oblivion, but that is probably the only game I have played for over 100 hours, too.

I have one of those fan attachments for the back, but have never installed it.

Luckily for me, and nine months after purchasing it, my two-year extended service information arrived in the mail this week from Microsoft (gotta love that speedy processing time). My 360 and the controller that it was boxed with should be covered until April, 2008.

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adamsappel

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Re: When your 360 goes belly up...
« Reply #28 on: September 21, 2006, 10:11:51 AM »

TRUE! I'll be getting a refund for the repair and the original warantee was extended to a year, so that means the 1-year protection plan I purchased last week now lasts until November 2007.
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mrpig

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Re: When your 360 goes belly up...
« Reply #29 on: September 21, 2006, 11:32:51 AM »

So that means that all of us who bought a launch system still have 2 months of warranty left?   
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